1. Who we are

Cold Start Digital is a sole proprietorship run by André [Gouws], based in Gauteng, South Africa.

Contact: WhatsApp 074 004 2807 · [email]

2. What we offer

Standard package — R440 per month

• A website of up to [6] pages, built for you
• Hosting and SSL certificate
• Domain [connected to your site / registered in your name]
• Mobile-friendly design
• WhatsApp button and contact form
• Google Business Profile and Maps setup
• Backups and security updates
• Up to [6] small content changes per month
• Support via WhatsApp

Custom build — from R7,500 once-off

Quoted separately in writing before work starts. Ongoing hosting and support are then billed monthly at a rate agreed in the quote.

We use trusted third-party partners for hosting and parts of the build. This doesn’t change who you deal with — your contract is with us and we’re responsible for the service.

3. Getting started

1. You complete the sign-up form.
2. We send you an invoice for the first month [and any setup fee].
3. Work starts once payment reflects.
4. You send us your logo, photos and text (or we help you create them).
5. We send you a preview link within [7] working days of receiving your content.
6. You approve, we launch.

Delays on your side (for example, content not sent) will delay the launch. Monthly billing runs from the date of your first payment, not from the launch date.

4. Payment

• Standard package: R440 per month, payable in advance on the [1st] of each month by [debit order / EFT].
• Your first payment covers your first month and must reflect before we start.
• Invoices are sent by WhatsApp and/or email.
• Prices may change with 30 days’ written notice. If you don’t accept a change, you may cancel without penalty before it takes effect.
• [We are not currently VAT-registered; no VAT is charged. —OR— All prices include VAT.]

5. Late payment and suspension

• If payment is [3] days late, we’ll send a reminder.
• If payment is [5] days late, your site will be suspended (taken offline with a holding page) until the account is settled.
• If payment is [14] days late, we treat the account as cancelled and remove the site from our servers. See section 7 for your domain and content.
• A reconnection fee of R[R440] applies to restore a suspended site.

We’ll always try to reach you before suspending. Please keep your WhatsApp number and email up to date.

6. Cancellation

• The Standard package is month-to-month. [There is no fixed contract term. —OR— A minimum term of 3 months applies.]
• Either of us may cancel with [14] days’ written notice (WhatsApp or email is fine).
• No cancellation fee.
• Payments already made are not refunded, except as set out in section 8.

7. What you own, what we own

You own

• Your business name, logo, photos, text and any content you give us.
• Your domain name, if registered in your name. If we registered it for you, we’ll transfer it to you on request at cancellation [at no charge / for a transfer fee of R[399]].

We own

• The website design, code and structure while you’re on the Standard package. This is what the monthly fee covers.
• If you cancel, the site is taken down. [You may buy the site outright for R[7500] and host it elsewhere.]

For custom builds, ownership of the site transfers to you on full payment.

8. Refunds

• Before work starts: full refund of any payment made.
• After work starts, before launch: [no refund].
• After launch: no refunds. You may cancel with notice under section 6.
• If we fail to deliver the service described in section 2 and can’t fix it within a reasonable time, you’re entitled to a refund of the affected month.

Your rights under the Consumer Protection Act, 2008 are not affected by these terms.

9. Changes and revisions

• During the build: [2] rounds of design changes are included. Further rounds are billed at R[440] per round.
• After launch (Standard): up to [6] small content changes per month — updating a phone number, swapping a photo, editing a paragraph. New pages, redesigns and new features are quoted separately.
• Change requests must be sent in writing (WhatsApp or email).

10. Your responsibilities

• Give us content you have the right to use. If you send us a photo or text you don’t own, that’s on you.
• Don’t use the site for anything illegal, misleading or harmful.
• Keep your contact details current.
• Check your site after launch and tell us promptly about any errors.

11. Our responsibilities and limits

• We’ll build and maintain your site with reasonable care and skill.
• We aim for high uptime but can’t guarantee your site will never go down. Hosting partners have outages; we’ll respond to them as fast as we can.
• We’re not responsible for lost sales, lost data or other indirect losses caused by downtime, errors or third-party services.
• Our total liability to you for any claim is limited to the fees you’ve paid us in the three months before the claim.
• We don’t guarantee search rankings, traffic or leads. We set up the basics correctly; results depend on your business, your market and factors outside our control.

12. Privacy (POPIA)

We collect only what we need to provide the service: your name, business details, contact information and payment records.

• We don’t sell or share your information, except with the partners we use to deliver the service (hosting, payment processing).
• We keep your details for as long as you’re a client and for [5] years afterwards for tax and record-keeping.
• You can ask to see, correct or delete your information at any time by contacting us.

13. Changes to these terms

We may update these terms. We’ll notify you by WhatsApp or email at least 30 days before changes take effect. Continuing to pay after that date means you accept the new terms.

14. Disputes

If something goes wrong, contact us first — most things can be sorted with a conversation. These terms are governed by South African law.